Terms of service
Terms of Service
Last updated: September 10, 2026
1. Who we are
This website, pingbars.com (the "Site"), and the PingBars store are operated by Sexy Silver Ltd, an Israeli company, company no. 513059428, of Schwartz 29, Ra'anana, Israel ("PingBars", "we", "us").
Contact: email support@pingbars.com, phone +972-52-5218840, or the contact page.
2. What we sell
PingBars sells prepaid travel eSIM data plans. An eSIM is a digital SIM: after payment you receive an email with a QR code and installation instructions. Nothing is shipped physically. Each plan's destination, data amount, validity period and speed policy are stated on its product page.
3. Device compatibility
eSIMs work only on eSIM-compatible, carrier-unlocked devices. Please verify that your device is compatible and unlocked before purchasing; our FAQ explains how to check. If you purchased for an incompatible device and the eSIM has not been installed, you may cancel under section 6 below.
4. Ordering and delivery
Your eSIM is delivered by email, normally within minutes of payment. If you have not received it within 30 minutes, please check your spam folder and then contact us. We will re-send it or resolve the issue.
5. Prices and payment
Prices are displayed at checkout and charged in the displayed currency. Payment is processed by secure third-party payment providers; we do not store your card details.
6. Cancellation and refunds
This section reflects your rights under the Israeli Consumer Protection Law, 5741-1981, for distance transactions, and applies alongside our Refund Policy.
- Before installation: you may cancel your order within 14 days of purchase, provided the eSIM has not been installed or activated and no data has been used. You will receive a full refund to the original payment method within 14 days of your cancellation notice. We do not charge a cancellation fee.
- After installation or use: once the eSIM has been installed, activated, or any data has been used, the service has been supplied and the transaction can no longer be cancelled.
- Extended period: where the law grants an extended cancellation period (for example for a person with a disability, a senior citizen or a new immigrant, under section 14C1 of the law), that period applies under the same condition that the eSIM has not been installed or activated.
- Faulty service: if your eSIM never worked and our support team is unable to fix it, you will receive a full refund regardless of the above.
- How to cancel: email support@pingbars.com or call +972-52-5218840 with your order number and the name the order was placed under.
Nothing in these terms derogates from mandatory consumer rights under applicable law.
7. Service and coverage
Connectivity is provided over local partner mobile networks in your destination. Coverage, speed and availability depend on those networks and on your location and device, and may vary. Plans marked with a fair use or reduced-speed policy behave as described on their product page. Plan validity starts as stated on the product page.
8. Restricted destinations
We do not offer service for certain destinations where sanctions or payment-network restrictions apply.
9. Acceptable use
Plans are for personal use. Resale, commercial redistribution, or unlawful use of the service is prohibited.
10. Liability
To the maximum extent permitted by law, our total liability in connection with a purchase is limited to the amount you paid for that purchase. We are not a mobile network operator and do not control third-party networks. Nothing in these terms limits liability that cannot be limited under applicable law, and nothing derogates from your mandatory rights.
11. Privacy
Our Privacy Policy describes how we handle personal information.
12. Governing law
These terms are governed by the laws of the State of Israel. Subject to any mandatory consumer venue rules, the competent courts of the Tel Aviv-Jaffa district will have jurisdiction.