Refund policy

Refund and Cancellation Policy

Last updated: September 10, 2026

PingBars is operated by Sexy Silver Ltd (company no. 513059428), Schwartz 29, Ra'anana, Israel. This policy reflects the Israeli Consumer Protection Law, 5741-1981, for distance transactions.

Cancellation before installation

You may cancel your order within 14 days of purchase, as long as the eSIM has not been installed or activated and no data has been used. You will receive a full refund to your original payment method within 14 days of your cancellation notice. We do not charge a cancellation fee.

After installation or use

Once an eSIM has been installed, activated, or any data has been used, the service has been supplied and the order can no longer be cancelled or refunded, except where the eSIM is faulty (below).

Extended cancellation period

Where the law grants an extended cancellation period (for example for a person with a disability, a senior citizen or a new immigrant, under section 14C1 of the law), that period applies under the same not-installed condition.

Faulty or non-working eSIMs

If your eSIM never worked and our support team cannot fix it, you will receive a full refund. Contact us and we will troubleshoot with you first; most issues are resolved within minutes.